Unruly Passenger Restraint

Even granted the best customer service training, unruly passenger incidents will still occur and even the best-managed incident can still result in a passenger needing to be restrained. Unlike many companies that seek to train aircrew in martial arts in a couple of hours of classroom training, our approach takes into consideration the limited amount of training time available. We are realistic as to what aircrew are likely to remember in the midst of an incident. Consequently, we teach fairly simple techniques which, when crew act as a team rather than as individuals, will enable them to ensure that safety of the flight and limit injury to crew, fellow passengers and even the perpetrator. Where airlines operate with single flight attendants, the Green Light course is adapted to show how ABPs (able-bodied passengers) can be called upon to assist in a restraint.